Return & Refund Policy

1. Return Eligibility Window

We accept return requests for items within 30 days from the date of delivery. To qualify for a full refund or exchange, please ensure that:

• The JCB part is completely unused, uninstalled, and free from grease or tool marks.
• The item remains inside its original branded packaging, including all protective wraps, seals, and tags.
• Electrical components (such as starter motors or switches) must have their security seals intact.

2. Non-Returnable Components

Certain categories of machinery supplies cannot be returned due to logistics handling rules and safety guidelines. These include:

• Custom-cut hydraulic hoses, custom-fabricated linkages, or modified bucket brackets.
• Items clearly marked as non-returnable clearance stock or liquidation parts.
• Products that show evidence of being mounted or run on an active backhoe loader or excavator.

3. How to Initiate a Return

To process your return efficiently, please log into your dashboard account or contact our dispatch team with your order number. We will review your application and issue a Return Merchandise Authorization (RMA) number along with specific warehouse drop-off instructions. Do not ship heavy components back without an official RMA code attached.

4. Return Freight and Shipping Fees

Customers are responsible for covering the return shipping freight charges unless the return is a direct result of our fulfillment mistake (such as sending an incorrect engine cylinder part or structural model mismatch). Because earthmover components are notably heavy, we highly recommend utilizing trackable logistics carriers with freight insurance.

5. Processing Refunds

Once your package arrives safely at our distribution center, our logistics team inspects the parts to verify their original condition. Approved refunds are credited directly back to your original payment platform within 5 to 7 business days. Please note that banks or secure credit card processors may take additional processing days to show the funds in your ledger statement.

6. Damaged or Faulty Items

If a heavy part arrives with physical shipping damage or structural manufacturing defects, please document the package with clear photos immediately and contact our support desk through our official contact form. We will arrange a prioritized shipping replacement at zero cost to your fleet operations.